GoDaddy representatives calling customers are now ensuring they mention that the call is being recorded. That is because GoDaddy.com is being sued by two customers in California who allege that the company violated California law by secretly recording conversations with customers.
Plaintiffs David Higgins and Robert Patterson have filed a federal lawsuit in the U.S. District Court in Los Angeles.
The lawsuit claims that GoDaddy violated the California Invasion of Privacy Act (CIPA) and other sections of the California Penal Code by recording telephone calls without consent.
The lawsuit seeks class-action status on behalf of all California residents who participated in calls with GoDaddy representatives without being warned that the call was being recorded. The lawsuit includes all customers who got calls from July 13, 2006 onwards.
The court documents say that in between 2011-2012, David Higgins got five calls. The callers discussed his account and the services he had purchased. Higgins was also asked about additional services he might be interested in. Robert Patterson received more than five calls from GoDaddy in between 2008-2012.
Neither of them knew that the calls were being recorded. They stipulate that they did not provide their consent. The lawsuit seeks $5,000 for each call. If the case goes forward, GoDaddy faces a gigantic legal settlement for all the calls they must have made to customers in California in the last six years.
Since it was filed as a class action in a federal court, the amount in question exceeds $5 million and the defendant is from a different state relative to some members of the class. The class members are in California while GoDaddy is a Delaware LLC based in Scottsdale, AZ. I would hope that they would be happy with a good godaddy discount but I guess they are going for cash instead.